FAQ

All our staff and students receive notifications through email, the official mode of communication for IU. Indiana Residents who provide an email will also receive notification through email. If no email is available, the notices will be sent through the regular mail.

Billing notices are sent monthly through regular mail. Since bills transfer to IU bursar accounts within 10 days, it is conceivable that a bursar bill is the first notice an IU staff or student receives of a library charge.

The IU Libraries do not have a grace period after an item is due. Short term loan lengths (less than 30 days) are billed for replacement within 2 weeks of being late. Normal loan length items are billed for replacement within 55 days of being late.

Please contact us [kplodows@iu.edu or 574-520-4380]. We'll help you understand the billing details. The bursar only has access to the final sum transferred on Saturdays. Bills are transferred on Saturdays. Credits are transferred weekly, showing on your bursar account by Friday.

The library does not accept credit cards. However, the bursar does. If IU staff or students allow accounts to accumulate over $5, the bill will transfer to the bursar within 10 days. Staff and students can then pay with credit at the bursar office. Our Cafe is still only cash and carry.

The library does not have a public fax machine.

Librarians are available for research needs. Please refer to our Ask a Librarian page for hours of reference help or to make a convenient and personal appointment with a librarian.

If the title you want is already checked out or "Request Delivery" is not an option offered on that catalog record, you may want to InterLibrary Loan the item.

Another option may be to put a hold on this item through the staff at the Circulation Desk. HOLDS, however, come at a risk. The other patron may not return this item on time. We suggest consulting a librarian for assistance.

Librarians are available for research needs. Please refer to our Ask a Librarian page for hours of reference help or to make a convenient and personal appointment with a librarian.

Staff are happy to help you. We roam the building often during the day but we might miss seeing something. The study areas are self-policed.  Please let us know if you experience any problems. We want to assist.

If you are concerned for your safety, please contact IU Police at 574-520-4239.

An Information Technology consultant staffs the desk at the Hammes Information Commons all hours the library is open. This person will assist you with everything from printing to malfunctioning computers. If you are using the computers on the upper floors, feel free to use the phone next to the elevators to call down to the consultant to ask for assistance. The consultant will come to you. However, if you need additional assistance with learning a program, we encourage you to look toward the UITS resources online.